Too many of us have had to deal with software problems and support like this!
The 12 Bugs of Christmas - A Software Developers' Version
1. For the first bug of Christmas, my manager said to me:
See if they can do it again.
2. For the second bug of Christmas, my manager said to me:
Ask them how they did it and
See if they can do it again.
3. For the third bug of Christmas, my manager said to me:
Try to reproduce it
Ask them how they did it and
See if they can do it again.