This insurance company's contract with a government agency had just expired, and a technician fielded the call from an agency bureaucrat reminding him that he needed to destroy the agency-provided software.
"I agreed that we would delete the software from the mainframe computer," said the tech.
The reply? "That's not good enough -- the software must be destroyed."
"How do you destroy software?" the tech asked. But the agency guy couldn't give specifics. He just kept insisting that, "deleting the software was not enough -- we must destroy the software!"